When the QR cannot be scanned

Sometimes the camera will not read: a scratched screen, poor light, the customer out of battery or with brightness at minimum. They do not have to leave without their stamp.

Under Scan, below the camera, there is "Or type the card code".

Ask the customer for the 6 characters shown on their pass and type them there. There are 6, from 0 to 9 and A to F — never any other letters.

Press Search and carry on as you would with the QR.

If several cards match that code, the system shows them so you can pick. It happens rarely, and the customer's name sorts it out.

If it says the code is not shaped like ours, it is almost always a letter mix-up: an O for a 0, or an I for a 1. Remember it can only be digits and letters A to F.