Get more Google reviews

Go to Reviews. You put a QR on the table or at the till, and whoever scans it tells you how it went.

What happens next:

• Their comments come to you, privately. If they left a contact, you can reply.
• And they are offered the link to publish the review on Google.

A rule that cannot be broken, and is there on purpose: someone leaving 1 star gets exactly the same points as someone leaving 5. Gating like that — rewarding only the good, hiding the bad — goes against Google's policies and can cost you your business listing. HexBites does not do it and will not let you do it.

Never ask anyone to change or delete a review. What wins a customer back is replying quickly, not arguing.

An angry customer who writes to you privately is a second chance. One who leaves quietly and writes on Google is not.