"The customer's card never arrives"

It is almost always one of these four, in this order:

1. The program is a draft. Until you publish it, your customers cannot save it. Go to Programs, open the card and check whether it says draft. By far the most common cause.

2. They scanned, but never saved it. Opening the link is not the same as pressing "Add to Apple Wallet" or "Save to Google Wallet". Many people see the card in the browser, assume it is done, and close it. Ask them to open their Wallet app and check it is there.

3. The link never reached them. If you created it at the counter, check the phone number on their record and send it again over WhatsApp.

4. They have it, on the other phone. The card lives on the phone where it was saved.

If they lost the phone or deleted it: nothing is lost. Find the customer under Customers, open their record and send the card link again. Their stamps are still there.

If it is none of these, write to support@hexbites.app with the customer's name and phone.